Barriers to cyber hygiene in hybrid work environments : a case study of a Lesotho development parastatal

Abstract

The study investigates and explores the critical intersection of cybersecurity and human behaviour within the context of hybrid work settings. This study focuses on the unique cybersecurity challenges of remote work within hybrid work environments, particularly the barriers to maintaining cyber hygiene when working outside controlled office settings, as demonstrated in a Lesotho development parastatal. The research employs a qualitative methodology, utilising interviews with IT specialists, managers and end-users to identify vulnerabilities stemming from inadequate cyber hygiene practices. It aims to elucidate how these barriers contribute to cybersecurity risks and to propose actionable strategies for enhancing individual and organisational cyber hygiene. The theoretical framework is grounded in Social Cognitive Theory, highlighting the influence of personal behaviour on broader environmental and organisational security outcomes. Key findings indicate that factors such as demographic differences, environmental constraints, organisational structure and culture, and awareness significantly impact users' cybersecurity behaviours. The study concludes that improving cyber hygiene is essential for mitigating risks associated with remote work, ultimately contributing to a more secure digital environment. This research not only addresses the immediate concerns of cybersecurity in hybrid work environments, but also provides insights applicable to similar organisations globally, fostering a culture of cybersecurity awareness and resilience.