Title page for ETD etd-11092010-142848


Document Type Master's Dissertation
Author Grabowski, Andrea
URN etd-11092010-142848
Document Title A delineation of the service quality and customer service of prominent clothing retail stores in Tshwane in terms of female customers' anticipations
Degree MConsumer Science
Department Consumer Science
Supervisor
Advisor Name Title
Mrs B Jacobs Co-Supervisor
Prof A C Erasmus Supervisor
Keywords
  • female customers
  • retail stores inTshwane
  • customer service
Date 2010-09-02
Availability unrestricted
Abstract

Please read the abstract in the dissertation.

2010, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.

Please cite as follows:

Grabowski, A 2010, A delineation of the service quality and customer service of prominent clothing retail stores in Tshwane in terms of female customers' anticipations, MConsumer Science dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-11092010-142848/ >

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