Document Type	Master's Dissertation
Author	Grabowski, Andrea
URN	etd-11092010-142848
Document Title	A delineation of the service quality and customer service of prominent clothing retail stores in Tshwane in terms of female customers' anticipations
Degree	MConsumer Science
Department	Consumer Science
Supervisor	Advisor Name Title Mrs B Jacobs Co-Supervisor Prof A C Erasmus Supervisor
Keywords	female customers retail stores inTshwane customer service
Date	2010-09-02
Availability	unrestricted
Abstract Please read the abstract in the dissertation. © 2010, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. Please cite as follows: Grabowski, A 2010, A delineation of the service quality and customer service of prominent clothing retail stores in Tshwane in terms of female customers' anticipations, MConsumer Science dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-11092010-142848/ > E10/753/gm
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