Document Type Master's Dissertation Author Grabowski, Andrea URN etd-11092010-142848 Document Title A delineation of the service quality and customer service of prominent clothing retail stores in Tshwane in terms of female customers' anticipations Degree MConsumer Science Department Consumer Science Supervisor
Advisor Name Title Mrs B Jacobs Co-Supervisor Prof A C Erasmus Supervisor Keywords
- female customers
- retail stores inTshwane
- customer service
Date 2010-09-02 Availability unrestricted Abstract
Please read the abstract in the dissertation.
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Please cite as follows:
Grabowski, A 2010, A delineation of the service quality and customer service of prominent clothing retail stores in Tshwane in terms of female customers' anticipations, MConsumer Science dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-11092010-142848/ >E10/753/gm
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