Title page for ETD etd-10162007-073430

Document Type Master's Dissertation
Author Chabeli, Teboho Nicolaas
Email tchabeli@nwpg.gov.za
URN etd-10162007-073430
Document Title Perceptions of employees regarding the utilization of the in-house employee assistance programme model in the North West department of education
Degree M.Soc.Sci (Employee Assistance Programme)
Department Social Work and Criminology
Advisor Name Title
Prof L S Terblanche
  • employee assistance programme
  • senior management
  • employee assistance professional employee assistan
  • accessibility
  • in-house EAP model
  • work performance
  • confidentiality
  • employees
  • employee assistance practitioner
Date 2007-01-21
Availability unrestricted
This research is aimed at investigating the perceptions of employees regarding the utilization of the in-house Employee Assistance Programme mode in the North West Department of Education.

The objectives of the study were:

1. To define EAP and describe its different models through literature review;

2. To determine the extent to which employees are aware of the in-house EAP service;

3. To determine the perceptions of the employees regarding the in-house EAP model;

4. To formulate the functioning of the in-house model; and

5. To provide conclusions and recommendations.


From the information gathered, the employees’ perceptions regarding the use of in-house EAP model is negative.


The researcher proposes the following recommendations:

Management support

Senior managers must support the programme and take it as one of those programmes that, when properly utilized, will assist the employer to attain its strategic goal.

Marketing the programme

An extensive marketing strategy has to be put in place and implemented. This must, among other things, outline the rationale, advantages, and disadvantages of the programme in general as well as an in-house EAP model in particular. This could as well motivate the reason why an in-house EAP model is a viable option for the Department.

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