Title page for ETD etd-08272008-111005

Document Type Master's Dissertation
Author Modimogale, Lloyd
Email modimoli@telkomsa.net
URN etd-08272008-111005
Document Title ICT and SMEsí competitiveness in South Africa : how SMEs could use ICT to become competitive in South Africa
Degree MIT
Department Informatics
Advisor Name Title
Prof J H Kroeze Committee Chair
  • Independent Communications Authority of South Afri
  • customer relations management
  • business intelligent
  • electronic business
  • electronic commerce
  • high speed downlink packet access
  • information and communication technology
  • information technology
  • open source software
  • voice over Internet protocol
  • trade and industrial policy strategies
  • small to medium-sized enterprises
  • enterprise resource planning
Date 2008-09-02
Availability unrestricted
This mini-dissertation reviews present literature to define ICT and SMEs and determine the current situation in South Africa with regard to the use of ICT by SMEs, including possible benefits to SMEs as well as stumbling blocks to adopting ICT. The research consists of collecting data from ten SMEs in Gauteng in South Africa using questionnaires and interviews, to determine how SMEs can use ICT to become more competitive. The mini-dissertation will have a number of chapters: the first chapter will give an overview of the subject. The second chapter will explain the research motivation and methodology while the third chapter will be the literature review, which will explore the topic of ICT and SMEs in depth, with a focus on South Africa. Chapter four will deal with data collection and analysis; the main source of data will be interviews based on structured questions. The fifth chapter will be the discussion and recommendations based on the results of the analysis and the literature review. Chapter Six will be the conclusion.

©University of Pretoria 2008


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