Title page for ETD etd-07302006-065725

Document Type Doctoral Thesis
Author Tobin, Peter Kevin Joseph
Email dr.peter.tobin@gmail.com
URN etd-07302006-065725
Document Title The use of stories and storytelling as knowledge sharing practices : a case study in the South African mining industry
Degree DPhil
Department Information Science
Advisor Name Title
Prof M M M Snyman
  • storyboards
  • world-class performance.
  • storytelling
  • stories
  • case study
  • knowledge sharing
  • knowledge management
  • knowledge
  • Capability maturity model
  • community of practice
Date 2006-08-02
Availability unrestricted
A great deal has been written in the management literature concerning the field of knowledge management. Some of that literature has focused on the use of stories and storytelling, including for the sharing of knowledge. However, the field of knowledge management is relatively immature in South Africa. In particular within that field, there is not a clear understanding of the use of stories and storytelling for knowledge sharing within the country. The purpose of the study was to improve that understanding through research into a case study within the South African mining industry, with a focus on world-class performance. To assist in the performance evaluation of the case study organisation, a framework for world-class performance was developed and used as an analytical tool in conjunction with a research instrument that was based on the findings of the non-empirical research into the fields of knowledge management and stories and storytelling. The empirical research then focused on the activities of a particular community of practice within the case study organisation and sought to understand the way in which stories and storytelling were used to support the sharing of knowledge in the organisation, as a contributor to world-class performance.

Whilst conducting the empirical research, assessment and analysis, it was identified that the case study organisation made use of a number of practices and tools to support the use of stories and storytelling, in particular graphical representations (storyboards) of the stories to complement their oral delivery. The analysis of the case study data indicated that a significant opportunity existed to improve the extent of world-class performance for the use of stories and storytelling and a number of recommendations were made in that regard.

  Filename       Size       Approximate Download Time (Hours:Minutes:Seconds) 
 28.8 Modem   56K Modem   ISDN (64 Kb)   ISDN (128 Kb)   Higher-speed Access 
  00front.pdf 82.08 Kb 00:00:22 00:00:11 00:00:10 00:00:05 < 00:00:01
  01chapter1.pdf 67.30 Kb 00:00:18 00:00:09 00:00:08 00:00:04 < 00:00:01
  02chapter2.pdf 208.73 Kb 00:00:57 00:00:29 00:00:26 00:00:13 00:00:01
  03chapter3.pdf 132.85 Kb 00:00:36 00:00:18 00:00:16 00:00:08 < 00:00:01
  04chapter4.pdf 216.07 Kb 00:01:00 00:00:30 00:00:27 00:00:13 00:00:01
  05chapter5.pdf 141.73 Kb 00:00:39 00:00:20 00:00:17 00:00:08 < 00:00:01
  06chapter6.pdf 661.70 Kb 00:03:03 00:01:34 00:01:22 00:00:41 00:00:03
  07chapter7.pdf 204.60 Kb 00:00:56 00:00:29 00:00:25 00:00:12 00:00:01
  08chapter8.pdf 93.94 Kb 00:00:26 00:00:13 00:00:11 00:00:05 < 00:00:01
  09bibliography.pdf 116.48 Kb 00:00:32 00:00:16 00:00:14 00:00:07 < 00:00:01
  10appendices.pdf 1.10 Mb 00:05:04 00:02:36 00:02:17 00:01:08 00:00:05

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