Title page for ETD etd-05152012-134900

Document Type Master's Dissertation
Author Havemann, Yolandi
Email pirkunje@hotmail.com
URN etd-05152012-134900
Document Title An exploration of the psychological contract between client and consultant
Degree MCom
Department Human Resource Management
Advisor Name Title
Dr C Olckers Supervisor
  • constructivist grounded theory
  • unconscious processes
  • qualitative research
  • unwritten dimensions
  • psychological contract
  • social constructivist approach
  • underlying dimensions
  • client-consultant relationship
Date 2011-06-11
Availability unrestricted
Since the late 20th Century, the consulting industry has grown significantly. Today, consulting is a widespread, one-size-fits-all term that includes virtually any form of advice-giving in a business setting. Irrespective of the industry, there is a large market and high demand for consulting. Knowing how to engage clients and ensuring successful consulting has never been more critical for consultancies looking to capitalise on scarce client demand. The purpose of this research study was to gain a collective understanding of those aspects that constitute successful consulting, focusing on the implicit dimensions that influence client-consultant engagement. In this regard, the research study aimed to add value by presenting a new perspective on, and extend understanding of the implicit dimensions influencing the client-consultant relationship by focusing on both clients and consultants though the unique lens of the Psychological Contract. This exploration of the Psychological Contract between client and consultant was conducted through the interpretivist paradigm, or to be more specific, a social constructivist approach. This approach allowed the researcher to explore the Psychological Contract between client and consultant through the constructed meanings that both clients and consultants attach to their experience of the client-consultant relationship, and enabled the researcher to explore their perceptions and interpretations of the dimensions that influenced that relationship. The researcher furthermore applied a qualitative research design and constructivist grounded theory method to explore the subjective meanings of clients and consultants, and to discover their reality. This design and method generated rich, in-depth data and understanding of the participantsí beliefs, perceptions, and subjective experiences to develop a comprehensive framework of the Psychological Contract between client and consultant.

© 2011, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.

Please cite as follows:

Havemann, Y 2011, An exploration of the psychological contract between client and consultant, MCom dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-05152012-134900 / >


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