Document Type Master's Dissertation Author Knauff, Carl URN etd-04072010-120655 Document Title The moderating factors that influence retail productivity Degree MBA Department Gordon Institute of Business Science Supervisor
Advisor Name Title Dr H barnard Supervisor Keywords
- retail trade productivity
Date 2008-04-14 Availability unrestricted Abstract
Retail is a labour intensive industry and strategically, retail productivity can be used to differentiate retail stores and provides the foundation to develop strategies for growth and diversification in retail stores (Dubelaar, Bhargava and Ferrarin, 2002).
This study used historical data to identify the drivers of retail productivity, measured as units per man-hour worked.
Prior literature has suggested that sales mix, retail gross, basket size, shrinkage, services, managersí experience, staff compliment, work force flexibility, number of people employed and the number of units sold could contribute to retail productivity.
Of all these variables all except shrinkage and the number of store managersí years experience proven to be significant.
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Please cite as follows:
Knauff, C 2007, The moderating factors that influence retail productivity, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-04072010-120655/ >
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