Document Type	Master's Dissertation
Author	MacDonald, Catherine Ann
URN	etd-03302010-183203
Document Title	Benchmarking educational web portals : an application of the Kano method
Degree	MEd
Department	Computer Integrated Education
Supervisor	Advisor Name Title Prof J G Knoetze Supervisor
Keywords	perception of quality portals educational web portals Kano method Noriaki Kano customer requirements one-dimensional requirements must-be requirements attractive requirements benchmark specifications
Date	2009-09-01
Availability	unrestricted
Abstract The Kano method1 was used in order to determine the benchmark requirements of an educational web portal. A comprehensive list of possible specifications for an educational portal was constructed by examining the characteristics of educational portals globally. This information was used to develop a questionnaire in accordance with the Kano method. A number of hand-picked expert users were asked to answer the questionnaire. The results obtained from these questionnaires were used to categorize the importance of each component of a web portal as a “one-dimensional”2 , “must-be”3 or “attractive”4 requirement. The components categorized as “must-be” requirements were used to generate the benchmark of the minimum specifications of an educational web portal. Copyright © 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. Please cite as follows: MacDonald, MA 2008, Benchmarking educational web portals : an application of the Kano method, MEd dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-03302010-183203/ > F10/167/gm
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