Title page for ETD etd-03302010-155902


Document Type Master's Dissertation
Author Kuit, Rena
URN etd-03302010-155902
Document Title The impact of regulatory changes on the client service delivery strategies of a large multinational accounting firm in South Africa
Degree MBA
Department Gordon Institute of Business Science
Supervisor
Advisor Name Title
Dr A Wocke Supervisor
Keywords
  • trade regulation
Date 2007-04-08
Availability unrestricted
Abstract

The purpose of this study was to explore the impact of regulatory changes on the client service delivery strategies of a multinational accounting firm based in South Africa. These regulatory changes were implemented in an effort to avert corporate scandals such as Enron in future and now seek to govern, amongst others, the activities and conduct of accounting firms.

The focus of this research study is limited to a large accounting firm operating in South Africa in order to confirm and establish the extent of the impact of regulatory changes on client service strategies. Qualitative research was conducted through six face-to-face in-depth interviews with the top management of a large accounting firm. The single case study methodology was implemented using purposive, non-probability sampling and a semistructured questionnaire as research tool.

The research confirmed the internal and external validity of regulatory changes on the client service strategies of the accounting firm and the profession. Although financial reporting regulations have forced accounting firms to become better acquainted with the client’s business risk, frustration due to independence restrictions exists and affects the auditor-client relationship. Unfortunately, increased regulations have also caused accounting firms to adopt onerous risk mitigating measures, thus negatively influencing their efficiency.

© 2006 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria

Please cite as follows:

Kuit, R 2006, The impact of regulatory changes on the client service delivery strategies of a large multinational accounting firm in South Africa, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-03302010-155902/ >

G10/241/ag

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