Title page for ETD etd-03302010-114212

Document Type Master's Dissertation
Author Aiyer, Kubendrie Linda
URN etd-03302010-114212
Document Title The impact of diversity on the transfer of tacit knowledge in the South African financial sector
Degree MBA
Department Gordon Institute of Business Science
Advisor Name Title
Mr C Rowley Supervisor
  • diversity in workplace
Date 2007-04-06
Availability unrestricted

South African businesses are faced with the immense challenge of transforming themselves so as to reflect post-apartheid South Africa, while at the same time remaining competitive within a globalised market. This research project set out to establish how organisations could effectively channel the potential of an increasingly diverse workforce to derive positive outcomes for the individual and the organisation. To this end, the organisational approach to diversity and its ability to influence the extent of knowledge transfer has been examined.

In fully exploring this relationship, four research propositions were developed. A quantitative approach in the form of a survey was utilised to ascertain the perceptions of employees within the banking sector in South Africa. The qualitative phase of the research entailed in-depth interviews with subject matter experts within the industry. This was primarily used to corroborate the survey responses, and to document original thought within the scope of this research. The data obtained through these research instruments was analysed to ascertain the strength of the diversity climate and knowledge transfer as business enablers.

The results revealed that a positive diversity climate yields greater levels of knowledge sharing, which consequently results in positive career outcomes for the employee. These factors in aggregate produce both tangible and intangible benefits for the organisation. A conceptual framework has been proposed that depicts the key linkages established through the research findings.

2006 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria

Please cite as follows:

Aiyer, KL 2006, The impact of the diversity climate on the transfer of tacit knowledge in the South African financial sector, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-03302010-114212/ >


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