Title page for ETD etd-03272010-172901

Document Type Master's Dissertation
Author Terblanche, Jeannine Naude
URN etd-03272010-172901
Document Title Driving and restraining forces in outsourcing relationships - a view through force field analysis
Degree MBA
Department Gordon Institute of Business Science
Advisor Name Title
Prof M Sutherland Supervisor
  • contracting out
Date 2008-04-04
Availability unrestricted

The new world of work is marked by collaborations and partnering on both individual and interorganisational level. Companies are increasingly pursuing outsourcing as a means of obtaining access to resources and expert skills to perform specialised core and non-core functions on their behalf. This research was aimed at obtaining greater insight into the norms that become the driving and restraining forces within outsourced relationships, more specifically what drives outsourced service provider behaviours, expectations and perceptions. The role of power was evaluated in conjunction with these forces, as power is integral to all exchanges.

Kurt Lewin’s Force Field Analysis model was utilised to identify the driving and restraining forces. This enabled categorisation into contractual and psychological aspects respectively as well as the identification of the respective power bases primarily based on the seminal work of Raven and French (1959).

The research showed that the outsourcer holds approximately two thirds of the power in the estimation of the service provider. The psychological elements of the relationship carry a substantially greater weighting with service providers than any of the legal or contractual requirements and the adequacy of processes and infrastructure as is the primary driving and restraining forces within the specific relationships. Reward power and legitimacy of position emerged as the primary sources of power.

© 2007 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria

Please cite as follows:

Terblanche, JN 2007, Driving and restraining forges in outsourcing relationships – a view through force field analysis, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-03272010-172901/ >


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