Title page for ETD etd-03172010-131753


Document Type Master's Dissertation
Author Vather, Bremavishnu
URN etd-03172010-131753
Document Title The factors driving staff turnover in the hardware retail industry
Degree MBA
Department Gordon Institute of Business Science
Supervisor
Advisor Name Title
Dr H Barnard Supervisor
Keywords
  • labour turnover
Date 2009-04-01
Availability unrestricted
Abstract

The following quantitative study investigated staff turnover at Company H, a hardware retailer, where 174 former employees were telephonically interviewed via a questionnaire. The results showed that staff enjoyed various factors at Company H but found their present management better than that of Company H. The staff also viewed written and spoken English and PC skills as very important factors for their training in retail, their career advancement and their decisions to stay in retail. Issues of gender, age and further customer training was also found to be important factors. These findings were discussed in light of the literature review conducted and a detailed model of learning and turnover intentions was proposed. The study was concluded with a list of recommendations for company H and a list of areas for further research.

2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria

Please cite as follows:

Vather, B 2008, The factors driving staff turnover in the hardware retail industry, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-03172010-131753/ >

G10/108/ag

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