Title page for ETD etd-03162010-145234


Document Type Master's Dissertation
Author Rossato, Elle-Sarah
URN etd-03162010-145234
Document Title The impact of leadership on employee engagement : an assessment of SARS
Degree MBA
Department Gordon Institute of Business Science
Supervisor
Advisor Name Title
Dr A Wocke Supervisor
Keywords
  • employee participation
Date 2010-03-16
Availability unrestricted
Abstract

Organisations are constantly seeking for ways and means to enhance their profitability in a global economy. The current organisational trend to gain the competitive advantage has become a more people orientated focus. Numerous studies grant acclaim to employee engagement for its perceived increase in financial performance. A dominant driver effecting levels of employee engagement, is leadership. It is this driver, in particular, that is examined in this study. The aim is to determine to what extent leadership has an impact on employee engagement, which in turn directly impacts on the organisations bottom-line.

The study was done by utilising existing secondary data on employee engagement (Connexion survey for 2008) in the Enforcement and Risk Management Division of SARS. A quantitative research study was conducted, utilising measures such as Cronbach alpha coefficient test and factor analysis, to establish a relationship between the two factors.

The main finding of the research is that leadership has a profound impact on levels of employee engagement in the organisation of choice. It is also deduced that employee engagement, as a strategy to enhance an organisationís competitiveness, is a continuous process that must be sustained for a number of years to fully perceive the value.

Copyright © 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.

Please cite as follows:

Rossato, E 2008, The impact of leadership on employee engagement : an assessment of SARS, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-03162010-145234/ >

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