Title page for ETD etd-03122010-144026


Document Type Master's Dissertation
Author Geldenhuys, Janine
URN etd-03122010-144026
Document Title Building an experimentation process model for financial institutions developing personal finance products for the bottom of the pyramid
Degree MBA
Department Gordon Institute of Business Science
Supervisor
Advisor Name Title
Dr H Barnard Supervisor
Keywords
  • social resposibility
Date 2009-04-01
Availability unrestricted
Abstract

Traditional financial institutions in South Africa have experienced difficulty in trying to bring the benefits of the formal, first world economy to the unbanked and underbanked markets that constitute the bottom of the pyramid for the country. South African formal financial institutions - as a result of governmental pressure and recognising business opportunities at the bottom of the pyramid – have through innovation been exploring and expanding their personal finance product and service ranges to meet the requirements of the unbanked and underbanked markets. Innovative products and services developed through a process of experimentation can help financial institutions meet the needs of this lower end of the pyramid.

Research conducted through ethnographic interviews was directed towards furthering understanding of the process, forms and strategic context of experimentation that South African financial institutions (both large and niche) undertake and operate within, when developing and implementing products for the bottom of the pyramid and the impact it has on the organisation. A model was developed, which is an enhancement of Stefan Thomke’s four step experimentation process, outlining an experimentation process that can be used by institutions innovating and experimenting within a developing economy and market such as South Africa’s.

© 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria

Please cite as follows:

Geldenhuys, J 2008, Building an experimentation process model for financial institutions developing personal finance products for the bottom of the pyramid, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-03122010-144026/ >

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