Title page for ETD etd-03112004-094122

Document Type Doctoral Thesis
Author Clark, Marina
Email marinaclark@absamail.co.za
URN etd-03112004-094122
Document Title Die ontwikkeling van 'n model vir die samestelling van 'n effektiewe bestuurspan binne 'n finansiŽle instansie (Afrikaans)
Degree PhD (Psychology)
Department Psychology
Advisor Name Title
Prof R P de la Rey
  • system theory
  • performance management
  • person-job match
  • selection strategy
  • employee satisfaction
  • client satisfaction
  • team effectiveness
  • selection
  • competencies
  • sisteemteorie
  • management teams
  • prestasiebetsuur
  • spanrolle
  • team roles
  • seleksiestrategie
  • pos-persoonpassing
  • werknemerstevredenheid
  • kliŽntevredenheid
  • bevoegdhede
  • keuring
  • spaneffektiwiteit
  • bestuurspanne
Date 2003-01-21
Availability unrestricted
The aim of this study has been to develop a model from the attributes of existing management teams within a financial organisation, which can be used as a selection strategy to select more effective management teams in future. The observed attributes were linked to the managersí work performance and behaviour. It is imperative to continuously search for valid and reliable methods to establish and improve effective combinations of selection instruments and criteria for best employment practices.

Systems theory is used as a framework for this study to analyse and describe middle management teams as sub-systems of the financial organisation as a larger system. The identification of effective management teams is an attempt to combat entropy in a search for order, and to support the organisationís survival during a period of transformation and disorder.

The independent variables for the purpose of this study are divided in three themes, namely demographic attributes (job experience and academic qualifications), work performance, and personality and competencies. Work performance is described as the outcome of two measurements, namely the performance management evaluation, as well as an evaluation of their behaviour by their superiors using the Inventory of Management Competencies. Their personality and competencies were evaluated by means of the Myers-Briggs Type Indicator and the Occupational Personality Questionnaire Concept Model 4.2. Their team role preferences, as identified by Belbin, were calculated using the results of the Occupational Personality Questionnaire. The requirements of the managersí positions were obtained by means of the Work Profiling System. The match of the profiles of the managers to the requirements of their positions was obtained by means of a computerized fit between their Occupational Personality Questionnaire profiles and the desired personality profiles as a product of the Work Profiling System.

The success criteria of the research design are based on the employee-client-profit-chain model. The amount of job satisfaction experienced by employees, the satisfaction which clients experience with regard to the service they received, as well as the extent of financial growth, is identified as the dependent variables. Descriptive statistics revealed certain patterns in the data. Principal component analysis was used to condense the number of independent variables in the study. Canonical correlations were executed to determine which combinations of independent variables were associated with the dependent variables, but the correlations tended to be low. Multiple regression analysis was then utilised with respect to the three distinct dependent variables. The results culminated in the four selection models for the four manager positions in the team.

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  00front.pdf 144.42 Kb 00:00:40 00:00:20 00:00:18 00:00:09 < 00:00:01
  01chapter1.pdf 130.97 Kb 00:00:36 00:00:18 00:00:16 00:00:08 < 00:00:01
  02chapter2.pdf 193.50 Kb 00:00:53 00:00:27 00:00:24 00:00:12 00:00:01
  03chapter3.pdf 173.75 Kb 00:00:48 00:00:24 00:00:21 00:00:10 < 00:00:01
  04chapter4.pdf 164.53 Kb 00:00:45 00:00:23 00:00:20 00:00:10 < 00:00:01
  05chapter5.pdf 137.33 Kb 00:00:38 00:00:19 00:00:17 00:00:08 < 00:00:01
  06chapter6.pdf 146.21 Kb 00:00:40 00:00:20 00:00:18 00:00:09 < 00:00:01
  07chapter7.pdf 432.02 Kb 00:02:00 00:01:01 00:00:54 00:00:27 00:00:02
  08chapter8.pdf 175.25 Kb 00:00:48 00:00:25 00:00:21 00:00:10 < 00:00:01
  09chapter9.pdf 295.71 Kb 00:01:22 00:00:42 00:00:36 00:00:18 00:00:01
  10chapter10.pdf 294.18 Kb 00:01:21 00:00:42 00:00:36 00:00:18 00:00:01
  11appendices.pdf 296.28 Kb 00:01:22 00:00:42 00:00:37 00:00:18 00:00:01
  12references.pdf 133.61 Kb 00:00:37 00:00:19 00:00:16 00:00:08 < 00:00:01

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