Document Type Master's Dissertation Author De Winnaar, Johanna Francina URN etd-03102010-162003 Document Title Employee behaviour towards pay-for-performance in a collections environment of a financial institution Degree MBA Department Gordon Institute of Business Science Supervisor
Advisor Name Title Prof M Sutherland Supervisor Keywords
Date 2008-11-13 Availability unrestricted Abstract
Pay-for-performance or performance related pay is a system whereby compensation or rewards is linked to the achievement of targets and goals. The question that is asked: is pay-for-performance aiding in getting employees to perform at their peak? A review was done of literature looking specifically at pay-for-performance and organisations where this has been implemented as well as supporting themes: motivation, job satisfaction, psychological contract, team work and performance appraisal.
A survey was conducted among employees in a collections environment in a financial institute in South Africa, where a pay-for-performance scheme was implemented in two departments performing similar functions. Employees in one department received incentive payments and employees in the other did not.
A survey was conducted among these employees to measure their attitudes towards pay-for-performance and supporting themes. Difference in the attitudes of the subgroups within the study was also considered. Although both departments agreed that pay-forperformance was a good principle, the department that received the incentive payment more strongly agreed to the pay-for-performance measurements.
Some other fascinating observations included general positive attitudes of temporary employees. The role of performance management also delivers some interesting observations. No obvious links could have been made between pay-for-performance and the specified themes.
Copyright © 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.
Please cite as follows:
De Winnaar, JF 2008, Employee behaviour towards pay-for-performance in a collections environment of a financial institution, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-03102010-162003/ >G10/17/mh
Filename Size Approximate Download Time (Hours:Minutes:Seconds)
28.8 Modem 56K Modem ISDN (64 Kb) ISDN (128 Kb) Higher-speed Access dissertation.pdf 585.00 Kb 00:02:42 00:01:23 00:01:13 00:00:36 00:00:03