Title page for ETD etd-02132007-185213


Document Type Master's Dissertation
Author Rakate, Nyana Faith
Email frakate@webmail.co.za
URN etd-02132007-185213
Document Title Transformationin South African Public Service : the case service delivery in the Department of Health
Degree MAdmin (Public Administration)
Department Public Administration
Supervisor
Advisor Name Title
Prof J O Kuye
Keywords
  • legislations
  • South African Public Service
  • transformation
  • case
  • service delivery
  • Department of Health
  • objectives
Date 2006-04-24
Availability unrestricted
Abstract

The essence of this study is to review and to assess the extent to which transformation has materialized in the South African public service. Transformation has implied a fundamental reframing of the South African public service, replacing an old system with a new one. Through different legislations, objectives to improve the lives of the South Africans were set. The Department of Health, amongst others, was selected to pilot service delivery initiative because an improved health system would contribute directly to the improvement and expansion of human resource potential of the country. After a decade, it is still essential to assess a government’s performance in order to observe if there is progress in terms of services delivered to the people. The purpose is not really to pass or fail a particular initiative but to identify weaknesses and to suggest how these can be remedied and also to inform the community about the developments made.

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